Communication from your front line workers
Willie, a delivery guy from Dean Foods, comes to Mozarts Coffee in Austin TX every day at 12noon and goes through the same process. With a huge cart on wheels stacked with gallons of milk, he clumsily navigates his way down 7 stairs and then up 3 stairs. I wonder if anyone has ever thought of giving him an easier way to deal with this. It’s got to hurt his back. He looks to be in his mid 50s.
Companies have got to listen to their workers on the front line. But more importantly, the workers must know that their opinion matters that way they’ll be thinking about making things more efficient.
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on November 4th, 2008 at 7:58 am
Every person that I have do any type of work for me - be it a small project or if they are a hired employee, I try to solicit feedback and criticism. Every manager/boss can do a better job, and ‘front line workers’ offer a kind of specialization in their specific tasks that the higher ups may be as sharp on, if they know it at all. Anyway, I agree…
on November 4th, 2008 at 6:10 pm
@Nick thanks for the comment. I think the manager must solicit feedback. Because a lot of times the employee may feel that it is not their job give feedback unless asked. Good job on taking initiative.